PRIVACY POLICY

Last Updated: 12/22/2025

1. Overview

SuperVize, LLC (“SuperVize”, “we”, “us”, “Service Provider”, or “Processor”) is committed to protecting the privacy and security of personal information collected through our software and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under applicable U.S. federal and California law.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. Types of Data Collected

We may collect or process the following types of data:

Account information (name, email, role, organization)
User-provided data (clinical training notes, supervision records, educational data, case logs, anonymized patient or trainee data)
Usage data (login times, activity logs, metadata, technical diagnostics)
Anonymized/aggregated data (usage statistics, metrics)

If you or your organization supply personal information protected under privacy or health laws (e.g., Personal Health Information (“PHI”), student education records), we treat that data under stricter safeguards and contractual terms (see our Data Processing Addendum (“DPA”)).

3. How We Use Data

We use collected data to:

Provide, maintain, and operate the Software;
Perform technical support, updates, maintenance, and troubleshooting;
Improve, analyze, and optimize product features;
Generate aggregated, anonymized statistics for benchmarking and product development;
Comply with legal obligations, requests, or regulatory requirements;
Enforce our Terms of Service and Acceptable Use Policy.

4. Data Sharing and Third Parties

We do not sell or share your personal data with third parties for marketing or commercial resale.
We may share data with subcontractors or service providers (e.g., hosting providers, third-party libraries) under strict confidentiality and security obligations — consistent with applicable law.
For PHI or sensitive health/education data, we will enter into a DPA (or Business Associate Agreement (“BAA”) if required) before permitting data sharing.

5. Your rights (for California residents and other applicable users)

If you are a California resident, under CCPA/CPRA you may have the right to:

Know what personal information we collect, use, share, or disclose;
Request access to that information;
Request deletion of that information;
Correct inaccurate personal information;
Limit use or disclosure of sensitive personal information;
Opt-out of any sale or sharing of personal information (if we ever undertake such activities — currently we do not).

If you believe we maintain inaccurate information about you, or you wish to exercise deletion/access rights, you may contact us at support@SuperVizeapp.com

6. Data Retention

We retain data as long as needed to provide the service or as required to meet legal obligations. For PHI or regulated data, we follow retention/destruction procedures as defined in our DPA (or applicable contract).We retain data as long as needed to provide the service or as required to meet legal obligations. For PHI or regulated data, we follow retention/destruction procedures as defined in our DPA (or applicable contract).

7. Security

We implement reasonable technical, physical, and administrative safeguards to protect your data, consistent with industry standards, and — where applicable — HIPAA Security Rule requirements.

8. Minors and Sensitive Data

Our service is not intended for children under 18. We do not knowingly collect personal data from minors, and the User shall not submit any personal data from minors.

For sensitive health, mental-health, or education-related data, we rely on our contracts (DPA/BAA) and the organization’s obligations to ensure lawful collection, consent, and handling.

9. International Data Transfers

If data is transferred outside the United States, we will comply with applicable laws and take appropriate safeguards.

10. Changes to this Privacy Policy

We may update this policy occasionally. We will post changes on our website. Continued use after changes constitutes acceptance.

11. Contact Information

If you have questions, concerns, or wish to exercise your data subject rights, contact us at: support@SuperVizeapp.com.